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We answer your questions

How to order ?
Which are the several ways to pay my order ?
I received my order, but there is a problem
Oh my order is damaged, broken of defective
Can i cancel my order ?

 

 

Payement with credit card, Paypal or free* bank transfert

You can pay your order with credit card, via Paypal of with free bank transfer.
All details here.

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Return Policy on all Fitness Equipment products

If you are not fully satisfied within 7 days of the delivery date, please return your order to us.
Mail our dedicated customer service and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 1 week (7 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

Note : Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

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Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.
We work hard to make your shopping experience at Bestfitness.eu an enjoyable one.

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Canceling Your Order

If you have placed an order and would like to cancel it, please email us at info@bestfitness.eu within a day. We make every attempt to cancel your order as long as the product has not left the warehouse Once the product has left the warehouse and on route to its destination we will not be able to reverse the process and cannot cancel the order.

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Best Fitness / Cynthia
info@bestfitness.eu
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